Shipping and payment

Order payment

Attention! The price of the order is calculated automatically after putting items into the shopping bag and filling the necessary information (including the choice of the transportation company).

 

The shipping cost is only the quote set by the transportation company, and the cost is formed only after handing the cargo in. You can find out the approximate cost by contacting the carrier directly.

  • Company “PEK”
  • LLC “Delovyelinii” (“Business lines”)

Delivery to the transportation company is free of charge.

After the order is confirmed, you will receive an email with the following information:

  • The number of the order;
  • Your name and contact details;
  • Delivery address;
  • Transportation company contacts;
  • The ordered items;
  • The cost of the order and the delivery;
  • Payment details;
  • Payment ticket that can be paid for in any bank.
  • After making the payment, please, send us the confirmation to the emailinfo@wtf-tm.ru, including the following:
  • the number of the order;
  • the name of the payer
  • the sum and the date of the payment;
  • if possible, the scanned check.

In order to avoid mistakes and for faster shipping follow the form below:

Order: #10000

Name: John Smith

Sum and date: 5000 rubles, 10.05.2014г

 

Order delivery

  • The order is processed the next day after we receive the payment (in case the items are in the warehouse);
  • Dispatchdays: Monday to Friday 07.00-17.00Moscow time (UTC+4).

 

Exchange and returns

Exchange and returns are possible only in case of manufacturing defects or mistakes of packers. This happens extremely rarely, but we take full responsibility.

In case of exchange transportation costs are covered by the customer.

For exchange and returns you need to:

  • Send an email to info@wtf-tm.ru, including the number of the order, name and the article number;
  • Attach the picture of a manufacturing defect;
  • Dispatch the item within 14 days after receiving the order.

 

Attention:

  • Worn, washed, ordered by mistakes or dirty items are not subject to exchange and returns!
  • The exchange is possible only in case the picture if the manufacturing defect is present and only within 14 days!
  • The transportation costs is covered by the client!